Standard production: process days* – your order, artwork ready for printing and payment have to be with us until 5pm from Monday to Friday
Rush Order production: 1 day earlier for standard production/ working days* – your order, artwork ready for printing and payment have to be with us until 5pm from Monday to Friday
Standard delivery: 1-2 working days ( depends on the location of delivery, rural area and Holiday is not same as Kuala Lumpur).
The above mentioned working days is exclusive of Sunday and Public Holiday. As working days count the weekdays.
BALAIPRINT By Padiemas Print will do everything possible to reduce the arrival of damaged goods, but damages do occur sometimes. In the first instance you must contact us through our official email at [email protected] detailing the damages.
Please take a digital picture of the damage for our claims against the courier. Please do not dispose the carousel-item as we may require its return (if return is required we will arrange return shipping.).
Once we have been notified (received the images of the damaged goods) we will replace the damaged goods as soon as possible. Any rejected damage good is entitled for refund or reprint , BALAIPRINT By Padiemas Print will not be responsible for any other loss by customer.
The surcharge of our courier may vary from time to time, so delivery cost will be charged accordingly without prior notice.